We want every Bistro Cigars order to arrive accurately and in good condition. Because cigars and tobacco products require controlled handling and cannot be resold after delivery, the following return restrictions apply.
Cigars and Tobacco Products Are Final Sale
All sales of cigars, tobacco products, cigar samplers, cigar packs, and tobacco-containing products are final.
We do not accept returns or exchanges for tobacco products, including when:
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The customer does not like the flavor, strength, size, wrapper, aroma, or appearance.
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The customer changes their mind.
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The product was ordered accidentally.
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A recipient refuses a gift.
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The product has been opened or used.
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The product was improperly stored after delivery.
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The customer was unavailable to provide an adult signature or identification.
Individual cigars may naturally vary slightly in color, texture, shape, or appearance. These natural variations are not normally considered defects.
Order Cancellations
Contact us immediately at support@bistrocigars.com to request a cancellation.
We will attempt to cancel the order when possible, but cancellation is not guaranteed after processing has begun. Orders that have already been packed, assigned a tracking number, or transferred to the carrier cannot normally be canceled.
Damaged, Defective, Missing, or Incorrect Items
The no-return rule does not prevent customers from reporting an order that arrives damaged, defective, incomplete, or incorrect.
Contact us within 48 hours of delivery and provide:
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Your order number
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A detailed description of the issue
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Photographs of the product
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Photographs of the shipping box and packing materials
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A photograph of the shipping label
Keep all products and packaging until the claim is resolved. We may be unable to approve a claim when the product or packaging has been discarded.
After reviewing the claim, Bistro Cigars may offer, at its discretion:
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A replacement
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Store credit
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A partial refund
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A full refund for the affected item
Minor cosmetic variation, personal taste, and damage caused by improper storage after delivery are not eligible for replacement or refund.
Non-Tobacco Accessories
Unused non-tobacco accessories may be eligible for return within 14 days of delivery, subject to approval.
Eligible items must be:
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Unused
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Unopened when sold in sealed packaging
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In their original condition
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In the original packaging
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Accompanied by proof of purchase
Customers must contact us before returning an accessory. Unauthorized returns may be refused.
Original shipping charges are nonrefundable. Unless the item arrived damaged or incorrect, the customer is responsible for return-shipping costs.
Clearance items, personalized products, gift cards, and opened or used accessories are final sale.
Refused and Undeliverable Shipments
Refusing a package does not qualify as an approved return.
Orders returned because of an incorrect address, failed delivery attempts, unavailable adult recipient, missing identification, refusal, or violation of local delivery restrictions may not qualify for a refund.
Shipping fees and carrier return charges are nonrefundable. Tobacco products returned by a carrier cannot be placed back into inventory and may not be eligible for merchandise credit.
Refund Processing
Approved refunds are issued to the original payment method.
Once a refund is submitted, the time required for it to appear in your account depends on your bank or payment provider. Original shipping charges are not refunded unless the refund results from an error by Bistro Cigars.
Chargebacks
Please contact Bistro Cigars before filing a payment dispute or chargeback. We will make a reasonable effort to review and resolve legitimate order problems.
Fraudulent claims or misuse of the payment-dispute process may be challenged using order records, age-verification results, tracking information, delivery confirmation, and customer communications.
Contact Us
To report an order problem or request an approved accessory return, contact:
Bistro Cigars
Email:support@bistrocigars.com