Shipping policy

Shipping & Return Policy


Effective date: [July 22, 2026]

Thank you for shopping with Bistro Cigars. This Shipping Policy explains our order-processing times, age-verification requirements, delivery procedures, and shipping restrictions.

Age Requirement and Verification

Bistro Cigars sells cigars and other tobacco products only to customers who are at least 21 years old or meet any higher minimum age required by applicable law.

By placing an order, you confirm that:

  • You are legally permitted to purchase tobacco products.

  • The information submitted during checkout is accurate.

  • The person receiving the package is legally permitted to receive tobacco products.

We may use a third-party age-verification service or request additional identification before processing an order. Orders that cannot be successfully verified may be delayed or canceled.

An adult signature may be required at delivery. The carrier may request a valid government-issued photo ID.

Order Processing

Orders are normally processed within 2–3 business days.

Business days do not include weekends or federal holidays. Processing may take longer during holidays, promotional periods, severe weather, inventory reviews, age-verification checks, or other high-volume periods.

Processing time is separate from carrier transit time.

Shipping Availability

Bistro Cigars ships only to locations where the sale, shipment, and delivery of tobacco products are legally permitted and where an approved shipping service is available.

We reserve the right to restrict, hold, or cancel orders shipping to:

  • States, counties, cities, or other jurisdictions with tobacco-shipping restrictions

  • P.O. boxes or mailbox services

  • Freight-forwarding businesses

  • Hotels or temporary accommodations

  • International destinations

  • Locations that cannot receive age-restricted packages

  • Addresses where carrier service is unavailable

A completed checkout does not guarantee that we are legally or operationally able to ship the order.

Shipping Rates and Delivery Estimates

Available shipping methods, charges, and estimated delivery times are displayed during checkout.

Delivery dates are estimates and are not guaranteed. Bistro Cigars is not responsible for delays caused by carriers, weather, natural disasters, government restrictions, incorrect addresses, failed delivery attempts, or other circumstances outside our reasonable control.

Order Tracking

When tracking is available, a shipping confirmation email will be sent after the order leaves our facility.

Tracking information may take up to 24 hours to update after the shipping label is created.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address.

Please review your address carefully before submitting your order. Because tobacco shipments may be subject to age-verification and carrier restrictions, we may not be able to redirect a package after it has shipped.

Contact us immediately at support@bistrocigars.com if you notice an address error. We cannot guarantee that an order can be changed or canceled after processing begins.

Bistro Cigars is not responsible for packages delivered to an incorrectly entered address.

Failed or Refused Deliveries

The customer is responsible for being available to receive the package and provide identification when required.

If a shipment is refused, unclaimed, returned because of failed delivery attempts, or returned because the recipient could not provide acceptable identification:

  • Original shipping charges will not be refunded.

  • Additional return or reshipping charges may apply.

  • Tobacco products may not be eligible for a refund because they cannot be returned to inventory.

Lost or Damaged Packages

Inspect your order as soon as it arrives.

Report damaged, missing, or incorrect items to support@bistrocigars.com within 48 hours of delivery. Include:

  • Your order number

  • A description of the problem

  • Photographs of the shipping box

  • Photographs of the damaged or incorrect items

  • A photograph of the shipping label

Do not discard the product or packaging until we complete our review.

Bistro Cigars will review the claim and determine whether a replacement, store credit, or refund is appropriate. Filing a claim does not guarantee approval.

Taxes and Compliance

Customers are responsible for all applicable tobacco taxes, sales taxes, duties, fees, and legal requirements associated with their purchase.

We may collect applicable taxes during checkout or cancel orders when legal or tax requirements prevent fulfillment.

Policy Changes

We may update this Shipping Policy when our services, carrier requirements, or applicable laws change. The policy posted on our website at the time an order is placed will apply to that order.

Contact Us

For shipping questions, contact:

Bistro Cigars
Email: support@bistrocigars.com